Acceptable Use Policy

Last updated: May 12, 2026

Overview

This Acceptable Use Policy ("AUP") governs your use of LeadCapture Pro's SMS messaging platform, AI-powered lead capture tools, and all associated services (collectively, the "Platform"). By accessing or using the Platform, you agree to be bound by this AUP in addition to our Terms of Service and Privacy Policy. This policy exists to protect the integrity of our network, the safety of consumers, and your ability to operate a compliant business.

LeadCapture Pro reserves the right to suspend or terminate any account found to be in violation of this policy, without prior notice, at our sole discretion. Violations may also be reported to relevant regulatory authorities, including the Federal Communications Commission (FCC), the Federal Trade Commission (FTC), and wireless carrier compliance teams.

Prohibited Uses

You may not use the Platform for any purpose that is unlawful, deceptive, harmful, or otherwise objectionable. Without limiting the foregoing, the following uses are strictly prohibited:

  • Sending unsolicited commercial messages (spam) to any person who has not provided prior express written consent to receive such messages from your business.
  • Impersonating any person, business, or entity, or falsely representing your affiliation with any organization.
  • Transmitting messages that are harassing, threatening, abusive, defamatory, obscene, or otherwise objectionable.
  • Using the Platform to facilitate phishing, fraud, identity theft, or any other deceptive scheme.
  • Sending messages that violate the CAN-SPAM Act, the TCPA, or any other applicable federal, state, or local law or regulation.
  • Attempting to circumvent or interfere with the Platform's rate limits, spam filters, opt-out mechanisms, or other compliance controls.
  • Reselling, sublicensing, or otherwise commercializing access to the Platform without prior written authorization from LeadCapture Pro.
  • Using the Platform to collect leads or send messages on behalf of industries prohibited by our carrier partners, including but not limited to: cannabis, firearms, gambling, payday lending, debt collection, and adult content.
  • Uploading or transmitting malware, viruses, or any code designed to disrupt, damage, or gain unauthorized access to any system or data.
  • Using automated bots, scrapers, or other non-human means to access or interact with the Platform outside of its documented API.

TCPA Compliance

The Telephone Consumer Protection Act (TCPA) imposes strict obligations on businesses that send automated text messages. You are solely responsible for ensuring your use of the Platform complies with the TCPA and all applicable carrier guidelines. Your obligations include, but are not limited to:

  • Prior Express Written Consent: Before sending any automated marketing or promotional SMS messages, you must obtain verifiable prior express written consent from each recipient. Consent must clearly disclose the nature of the messages, frequency, and that message and data rates may apply.
  • Opt-Out Compliance: You must honor all opt-out requests immediately and unconditionally. Recipients must be able to opt out at any time by replying STOP (or equivalent keywords). You may not send any further messages to a consumer who has opted out, except a single confirmation of the opt-out.
  • Identification: Every message must clearly identify your business as the sender. You may not obscure or misrepresent the origin of any message.
  • Do Not Call Registry: You must scrub your contact lists against the National Do Not Call Registry prior to initiating any telemarketing calls or messages, where required by law.
  • Quiet Hours: You may not send messages before 8:00 AM or after 9:00 PM in the recipient's local time zone, unless the recipient has expressly requested otherwise.
  • Record Retention: You must maintain adequate records of consent for at least four (4) years following the last message sent to each recipient, in a form that can be produced in litigation or regulatory investigation.

LeadCapture Pro provides tools and features to assist with TCPA compliance; however, these tools do not constitute legal advice and do not guarantee compliance. You are strongly encouraged to consult qualified legal counsel regarding your specific obligations.

Enforcement

LeadCapture Pro actively monitors platform usage for patterns indicative of abuse, spam, or policy violations. Upon detecting or receiving a report of a potential violation, we may take any of the following actions, without prior notice or liability to you:

  • Immediately suspend or permanently terminate your account and all associated services.
  • Remove or disable access to any content or data associated with your account.
  • Report the violation to law enforcement agencies, regulatory bodies, or telecommunications carriers.
  • Pursue civil or criminal remedies available under applicable law.
  • Recover from you any costs, fines, penalties, or damages incurred by LeadCapture Pro as a result of your violation.

Termination of your account for an AUP violation does not relieve you of any obligation to pay outstanding fees or of liability for damages arising from the violation. No refunds will be issued for accounts terminated due to policy violations.

Contact

If you believe you have witnessed a violation of this Acceptable Use Policy, or if you have questions about permitted uses of the Platform, please contact us at:

LeadCapture Pro — Compliance Team
Email: compliance@leadcapturepro.com
For urgent abuse reports: abuse@leadcapturepro.com

We take all reports seriously and will investigate promptly. LeadCapture Pro reserves the right to modify this Acceptable Use Policy at any time. Continued use of the Platform following notice of any modification constitutes acceptance of the revised policy.