How can we help you?

When someone calls your business and you miss it, your phone automatically forwards the call to your LeadCapture Pro number. We instantly send the caller a personalized text message to capture their info and keep them engaged until you can call back.

Go to your dashboard → Setup Guide for step-by-step instructions with the exact code to dial for your carrier (AT&T, Verizon, T-Mobile). Takes about 60 seconds to set up.

Most customers are fully set up in under 5 minutes. You need to: (1) complete your profile, (2) dial one forwarding code on your phone, (3) customize your auto-SMS message.

No. LeadCapture Pro works with any existing business phone — cell phone, landline, or VoIP. No hardware required.

Conditional forwarding only activates when you miss a call — when your line is busy, you don't answer, or you're out of range. Your phone still rings normally first. Only missed calls go to LeadCapture Pro.

No. Answered calls work exactly as before. Only unanswered calls (after 25-30 seconds) forward to us.

Set up forwarding on each line separately. Contact support if you need help with multiple lines.

Contact your carrier and ask them to enable "conditional call forwarding" to your LeadCapture number. All major carriers support this feature.

AT&T: Dial ##61# | Verizon: *73 | T-Mobile: ##61# You can re-enable anytime by dialing your setup code.

You control the message completely. The default template introduces your business and asks the caller what they need. You can customize it in Dashboard → SMS Templates.

Within seconds of the missed call. Speed matters — leads contacted within 5 minutes are 9x more likely to convert.

Their reply comes to your dashboard Lead Inbox. You'll get an instant SMS alert on your phone too.

Yes, from the Lead Inbox in your dashboard you can reply directly to any lead.

160 characters for a single SMS. We show a character counter when you edit your template.

They're immediately removed from all future messages. This is automatic and TCPA-compliant.

Our AI analyzes each lead's service type, urgency, budget, and description to give them a score from 0-100. Higher scores mean higher conversion likelihood — so you know which leads to call back first.

The scoring is based on patterns from thousands of home service leads. Use it as a guide, not a guarantee — a low score doesn't mean a bad lead.

When you're ready to call a lead back, our AI generates a customized call script based on their specific situation — what to say, questions to ask, and how to close the job.

AI lead scoring, AI SMS, and AI call scripts are included in Premium and Elite plans. Voicemail transcription is Elite only.

Yes. Our free plan includes the CRM board and up to 10 leads so you can see exactly how LeadCapturePro works before committing. No credit card required. Upgrade anytime to unlock SMS text back, AI features, and more.

Your card is charged on day 8. You get 7 full days to test everything with real leads.

Yes. Upgrades take effect immediately. Downgrades take effect at your next billing date.

We'll notify you at 80% usage. If you exceed your limit, additional SMS are billed at $0.05 each — shown transparently in your dashboard.

We offer a full refund within 7 days of your first charge if LeadCapture Pro didn't work for your business. Contact support@leadcapturepro.app.

Yes. All payments are processed by Stripe, the same payment processor used by Amazon and Shopify. We never see or store your card details.

Elite plan users can connect LeadCapture Pro to 5,000+ apps via Zapier. Every new lead automatically triggers your Zap — send data to your CRM, spreadsheet, email tool, or anywhere else.

Go to Dashboard → Integrations → Slack. You'll need to create a Slack webhook URL from your Slack workspace settings. Takes about 2 minutes.

Connect to HubSpot, GoHighLevel, Jobber, and 6,000+ apps via Zapier (Elite plan).

Yes. We only send SMS to people who called your business first (established business relationship). Every message includes opt-out instructions. See our full TCPA policy at /tcpa.

Never. See our Privacy Policy at /privacy.

Lead data is retained for 12 months then automatically deleted unless you export it first.

Try these steps: 1. Make sure you dialed the code correctly and heard a confirmation tone 2. Test by calling your business from another phone and letting it ring unanswered 3. Check Dashboard → Setup Guide → Test My Setup 4. If still not working, contact your carrier to confirm conditional forwarding is enabled

Check Dashboard → Settings → Notifications and confirm your phone number is correct and SMS alerts are toggled on.

Check Dashboard → Lead Inbox. If it's not there, check that your Twilio number is correctly configured. Contact support if the issue persists.

This usually means call forwarding isn't active yet. Follow the Setup Guide and run the test.