TCPA Compliance Guide

What is TCPA?

The Telephone Consumer Protection Act (TCPA) is a federal law that regulates telemarketing calls, auto-dialed calls, prerecorded calls, and text messages. It is designed to protect consumers from unwanted solicitations.

How LeadCapture Pro Helps

LeadCapture Pro includes several features to help contractors stay compliant:

• Automated opt-out handling (Reply STOP).
• Clear disclosure in initial text messages.
• Consent logging for all leads captured via smart forms.
• Time-of-day restrictions for automated messages.

SMS Consent Requirements

Before sending automated text messages, you must obtain "prior express written consent" from the consumer. This can be done via a checkbox on your website or a clear statement in your initial communication.

Opt-Out Handling

LeadCapture Pro automatically handles opt-out requests. If a customer replies with STOP, QUIT, CANCEL, or UNSUBSCRIBE, our system will immediately stop all automated messages to that number.

Best Practices for Contractors

• Always identify your business in the first message.
• Only send messages during normal business hours (8 AM to 9 PM local time).
• Honor all opt-out requests immediately.
• Keep records of consent for at least four years.